Ticket Sales and Service

The main box office is located in the KeyBank State Theatre Lobby.

We open for in-person service one hour before curtain time and close 30 minutes after the final curtain. Curtain times vary. Check your digital ticket or find your show information on our website. 

Buying Tickets

The best and safest way to purchase tickets is on our website at playhousesquare.org. (Ticket prices, fees, and available inventory are the same whether you purchase online, over the phone, or at the box office. Beware of third-party sellers and websites.) 

With digital ticket delivery, you can buy tickets in advance or on the day of your show.

Or call us at (216) 241-6000, weekdays from 9 a.m. to 9 p.m. 

For questions regarding today’s/tonight’s performance:

Email us at salesandservices@playhousesquare.org or complete the contact form below. Messages regarding future shows will be answered the following business day.

Reach Us By Phone

Weekdays: 9 a.m. to 9 p.m.

Direct Lines: 

• Ticket Sales, Box Office and Show Information: 216-241-6000 (M-F, 9 a.m. to 9 p.m.)
• Administrative Office: 216-771-4444 (M-F, 9 a.m. to 5 p.m.)
• Season Ticket Holders, please call: 216-664-6050 (M-F, 9 a.m. to 5 p.m.)
• Group Leaders, please call: 216-640-8600 (M-F, 9 a.m. to 5 p.m.)
• Donors, please contact your Donor Relations Representative (M-F, 9 a.m. to 5 p.m.)
• If you would like to purchase a subscription for the KeyBank Broadway Series: call 
• 216-640-8800 (M-F, 9 a.m. to 5 p.m.) or visit playhousesquare.org/broadway.
   

Contact Form