Mon-Fri. with eligible shifts 8:45 a.m. to 1:00 p.m. and 12:45 to 5:00 p.m.
Seeking outgoing, organized individuals with outstanding interpersonal skills to answer Season Ticket Services hotline and respond to season ticket inquiries and problems.
RESPONSIBILITIES
- Embrace Playhouse Square values and programs that further Diversity, Equity and Inclusion within the department.
- Execute the expectations of Playhouse Square sales and service code of exemplary service and action.
- Answer inbound calls and customer emails, and return voicemails for the Season Ticket Services Line.
- Pursue knowledge of, and effectively communicate facts about Playhouse Square events, District businesses, Resident Companies, and season ticket holder benefits and opportunities
- Efficiently respond to season ticket holder inquiries, requests, digital ticketing needs, and be a solution source for patrons via phone and email.
- Fulfillment of FORD and Retention Tiered Benefit materials, as well as all ticket package mailings which included single sales, exchanges, and reprints.
- Accurately input and maintain customer data and sales documentation. Maintain any service logs or communication as requested by management.
- Assist in other departments and other tasks as needed.
Qualifications
- Prior phone and customer service experience: Direct sales experience, preferred.
- Knowledge of current PC hardware and software.
- Self-motivated with strong organizational skills.
- Outgoing, people oriented, with outstanding interpersonal skills.
- Excellent communication skills, both verbal and written.
In order to apply, please submit a resume along with a cover letter to one of the following:
E-mail to pshr@playhousesquare.org
Fax to (216) 201-9448
Mail:
Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115