RESPONSIBILITIES:
- Embrace Playhouse Square values and programs that further Diversity, Equity and Inclusion within the department.
- Supervise Ticket Operations Coordinator.
- Track and manage resolutions for all support cases submitted by staff.
- Assist with Business Intelligence reports; schedule and create internal reports to better serve other departments.
- Provide training for new users and provide refresher training as needed; collaborate with other departments on their training needs and be the source of information and best practices to proactively share with users
- Manage or assist with special projects that may be annual in nature (such as renewals) or new (such as system integration with an app).
- Manage seat hold inventory (releasing and maintaining) for all shows.
- Collaborate with all Playhouse Square departments, resident companies and outside clients on their ticketing needs and consignments.
- Serve as main contact for Season Ticket Services for system needs and holds.
- Provide active support as needed in all ticketing areas, including the box office.
- Oversee initial set up of settlement coversheets for Broadway Shows.
- Manage regular cleansing of data.
- Other duties as assigned
Qualifications
- Minimum 2-3 years of experience in live event ticketing.
- Minimum of 1 year of supervisory experience.
- Outgoing, people-oriented person, with outstanding interpersonal skills.
- Excellent communication skills, both verbal and written.
- Self-motivated with strong organizational skills and schedule flexibility.
- Knowledge of current PC hardware and software; AudienceView experience preferred.
Benefits
Playhouse Square offers an attractive and comprehensive benefit package to employees that provides exceptional coverage. This package includes:
- Medical, Vision, and Dental Insurance
- Long-Term Disability Insurance
- Short-Term Disability Insurance
- Paid Leave
- Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Program (EAP)
- Wellness Program
- Discounted Parking
In order to apply, please submit a resume along with a cover letter with salary requirements to one of the following:
E-mail to hr@playhousesquare.org
Fax to: 216-201-9448
Mail:
Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115